Pay: $20.00 to $30.00 per hour, depending on experience.
102,000+ Garage Doors Serviced | Thousands of 5-Star Reviews | California, Nevada, and Arizona Licensed | In Business Since 2013
Remote position supporting multiple service markets across California, Nevada, and Arizona.
At Local Garage Doors, our Dispatchers do not just fill schedules. They coordinate hundreds of customer interactions, support technicians across multiple markets, and help keep one of the largest residential garage door service operations in the western United States running smoothly.
You are often the first voice a customer hears when something goes wrong with their garage door and the steady presence that keeps our technicians moving efficiently throughout the day. This role sits at the intersection of customer care, logistics, and real-time problem solving, and it requires someone who genuinely thrives in that environment.
We are a customer-focused garage door company that moves fast and expects a lot from the people who keep us running. If you are organized, tech comfortable, calm under pressure, and energized by a busy day rather than drained by it, we want to talk to you. This is a full-time position. Schedules may vary based on business needs and customer demand. Weekend availability is required.
Why Work Here
At Local Garage Doors, we believe great people deserve great opportunities.
We have serviced more than 102,000 garage doors across California, Nevada and Arizona, and continue to grow every year. As we expand into new markets, we are looking for talented people who want to build a long-term career, not just find their next job.
This is an opportunity to join a company that invests heavily in technology, training, and the customer experience. Our dispatch team works remotely, giving you the flexibility to work from home while playing a critical role in keeping our operations running smoothly.
Many of our leaders started in frontline positions and earned greater responsibilities through performance, reliability, and a willingness to grow. As Local Garage Doors continues expanding, opportunities for advancement will continue to grow with it.
Our dispatch team is supported by ServiceTitan, Dispatch Pro, company-provided technology, and a dedicated leadership team so you have the tools and the backing you need to manage a fast-moving operation with confidence.
If you are looking for stability, career growth, a supportive team environment, and the chance to make a real impact every day, we would love to meet you.
What You'll Do
- Dispatch and coordinate technicians to ensure timely, reliable service for every customer.
- Handle customer communication with warmth and professionalism, including appointment confirmations and escalated calls.
- Use scheduling software and communication platforms to monitor and update job progress in real time.
- Stay on top of technician availability, job status, and any changes that affect the day’s flow.
- Proactively identify scheduling conflicts or delays and resolve them before they reach the customer.
- Keep customer accounts updated with accurate notes, ETAs, and follow-up details.
- Work closely with team leadership to keep daily operations running without friction.
- Support daily reporting and broader operational tasks as needed.
- Help build and maintain a team culture grounded in accountability and shared success.
What You'll Bring
- Strong written and verbal communication skills with a natural customer-first instinct.
- Confidence navigating multiple software systems simultaneously without losing focus.
- Experience with Microsoft Office; familiarity with scheduling or dispatch platforms is a plus.
- The ability to manage a lot of moving pieces without letting anything fall through.
- A calm, professional demeanor when situations shift quickly or get complicated.
- A proactive mindset and genuine desire to find solutions, not just flag problems.
- Prior experience in dispatching, scheduling, or a residential trades environment is helpful but not required.
- A team-first attitude because your colleagues will be counting on you every single day.
Preferred Qualifications
Experience with ServiceTitan is a plus, but not required.
Key Attributes for Success
- Communicates clearly and warmly with customers, technicians, and teammates.
- Stays organized and focused even when the day does not go as planned.
- Picks up new systems and tools quickly and uses them with confidence.
- Keeps composure and finds solutions when the pressure is on.
- Operates with a customer-first mindset and a genuine commitment to smooth, reliable service.
Who Thrives Here
Successful Dispatchers at Local Garage Doors tend to:
- Enjoy staying organized in a fast-paced environment where no two days look the same
- Communicate confidently with both customers and technicians in a way that keeps everyone informed and at ease
- Stay calm when priorities change unexpectedly and adjust without losing momentum
- Take ownership rather than waiting for direction when something needs attention
- Find genuine satisfaction in helping a team succeed and seeing operations run without friction
- Embrace technology and enjoy learning new systems that make the work more efficient
- Take pride in creating a great customer experience from the very first interaction
Career Growth Opportunities
We believe in promoting from within whenever possible. Successful team members may have opportunities to advance into roles such as Lead Dispatcher, Office Manager, Operations Coordinator, Operations Manager, Regional Operations Manager, or other leadership positions as the company continues to grow.
Benefits and Perks
- Medical, dental, and vision insurance available after 60 days of employment.
- The company contributes 50% toward the employee-only medical plan.
- The company contributes 75% toward the employee-only dental plan.
- Vision insurance is available and employee-paid.
- 401(k) available after 6 months of employment.
- The company matches 50% of employee contributions up to a maximum company match of 3%.
- 40 hours paid sick leave.
- Paid bi-weekly.
- Internal promotion opportunities.
Benefits are not available for part-time, temporary, or contract roles.
Local Garage Doors is an equal opportunity employer. We welcome applicants from all backgrounds, experiences, perspectives, and abilities without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression.